Responsible entity in the terms of § 6 of the German Interstate Media Services Agreement and § 5 TMG:
Lang & Schwarz TradeCenter AG & Co. KG
Breite Straße 34
Commercial register: Local Court of Düsseldorf, Commercial Register No. B 21180
VAT ID No.: DE 273114776
Legal Entity Identifier (LEI): 5299000TZ4OSOOGU1120
Phone: +49 (0)211 138 40 0
Fax: +49 (0)211 138 40 90
Management Board: André Bütow (Chairperson), Torsten Klanten Supervisory Board Chairman: Andreas Willius
Competent supervisory authority:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin), Graurheindorfer Straße 108, D-53117 Bonn and Marie-Curie-Straße 24-28, D-60439 Frankfurt am Main
Reports published in accordance with with KWG i. V. m. CRR may be found on the website of Lang & Schwarz Aktiengesellschaft under Investor Relations and there under Financial Reports.
Lang & Schwarz TradeCenter AG & Co. KG is a member of the Entschädigungseinrichtung der Wertpapierhandelsunternehmen (EdW), Behrenstraße 31, Berlin-Mitte [www.e-d-w.de] an.
Notes on customer complaints
Please address customer complaints in text form to the Compliance Officer (gladly also via e-mail to: public-relations(at)ls-d.de). To enable us to examine your complaint and respond as promptly and transparently as possible, we request the following information:
- Time at which the request occurred,
- the product and service to which your complaint relates,
- Description of the request and how it affects you as a customer.
If you do not have all the information you need, please explain the situation as precisely as possible.
We will deal with your complaint promptly. If we cannot resolve your complaint directly, we will confirm receipt. We will inform you of a contact person and the expected processing time.
Out-of-court dispute resolution: The Company does not participate in out-of-court dispute resolution.
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